Pharmaceutical distribution cooperative
Track & Trace drug deliveries from warehouse to end consumer
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Company
The largest pharmaceutical distribution cooperative in Italy with more than 1,000 member pharmacies including private and municipal pharmacies. Maximizes the efficiency and quality of performance of member pharmacies and offers expertise to end customers through owned pharmacies and the brand's network.
Market
Italy
Industry
Logistics and transport
Business challenge
Track deliveries to consumers through third-party couriers and share the information to the receiver and customer service.
Solution
Wenda's Multi-Enterprise Platform connects different systems (warehouse, ERP, CRM, and that of the couriers used to perform the delivery) to automate the label creation and tracking process for the e-commerce website. Both customer service and the end customer can see the tracking and some users can see all current deliveries and their statuses.
Results
- Easy-to-access track & trace for all parties involved
- Customer service responds promptly to customer shipping status inquiries
- Connectivity with third-party courier systems
Contacts
Legal Office
Via S. Quasimodo 42
40013 Castel Maggiore (BO) – Italy
Headquarters
Via Bernardo Quaranta, 40
20139 Milano – Italy
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